FAQs

FAQs

Q: Can Starz make a puzzle using one of my own images?

Yes. We are happy to customize a puzzle for you. Go to our custom puzzles page to find out more.

Q: How difficult are your puzzles?

The difficulty of our puzzles varies and depends largely on the puzzler's skill level, the puzzle image, and the number of pieces.

Q. What if I spill liquid on a puzzle?

Starz Puzzles does not use paper, so all of our puzzles are water resistant. If you spill liquid on your puzzle, just wipe it off with a dry or damp cloth and allow it to dry completely. If cleaned properly, the image should not be damaged or fade.

Q. Do you ship outside the United States?

Kind of. Please contact us to discuss your needs.

Q: What forms of payment are accepted for online purchases?

Net 15 (with approval), Credit Card at time of shipping. We can call you for the card information.

Q: How will I know if my order was received?

If you provided a valid email address during the checkout process, you will receive an email after your order is placed. This email confirms that we have received your order and are processing it. Keep this email for your records because it contains your order number and can be used as a receipt.

Q: What is your shipping time?

All Starz Puzzles are cut and printed individually at the time of order. All orders ship from Elmhurst, Illinois. Shipping estimates are 3-7 business days, and custom orders can take up to 1-3 weeks.

Q: Can I Order Custom Puzzles

Yes. You can customize puzzles for your customer, or for merchandise in your store.

Q: How do I change my shipping address once I've placed an order?

If you need to make any changes to your order once you've placed it, please call Starz Puzzles at 630-501-1255 or email info@starzpuzzles.com.

Q: How do I cancel an order after it's been placed?

If you need to cancel an order after submitting it, please contact Starz Puzzles at 630-501-1255 or email info@starzpuzzles.com. If your product has not yet shipped, you will receive a refund or credit after we process the cancellation. Refunds will be issued based on your original form of payment. If your purchase has already shipped to you, please follow the instructions below on how to return a purchase.

Q: How do I check on the status of an order?

To check the status of your order, call 630-501-1255 or email info@starzpuzzles.com.

Q: When I order online is my credit card information secure?

Absolutely! Our top priority is ensuring that all payment transactions are safe and secure. Starz Puzzles protects the security of your online transaction by using Secure Sockets Layer (SSL) technology, which encrypts data, allowing only Sinbad Sweets to decode your information and create a secure environment for Internet transactions. 


To further protect your security, we suggest you sign off your Starz account and close your browser window after you have finished your visit, especially if you are using a computer shared by others. If you prefer to place your order by phone, please call Starz Puzzles Customer Service toll-free at 630-501-1255, Monday through Friday, 8:30 a.m. to 5:00 p.m. (CST).

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